• How to fix SPF issues when emailing Google hosted or @gmail domains.

    This issue isn’t specific to Google as a recipient but it is one of the most common pain points with SPF validation. All accounts hosted by Lithium Hosting come with default DNS records including a valid SPF record to allow mail out through our servers and mail relay provider. If…

  • Checking and Unblocking IP

    If you can’t connect to the Panel, Mail, FTP, SSH or any other service, it’s likely your IP has been blacklisted. To check and unblock your IP, login to the Client Area at https://lithiumhosting.com/billing/clientarea.php Once there, click on Services -> My Services You’ll now have a listing of your services,…

  • Changing Nameservers

    LiPanel requires you to use our nameservers, if your domain is registered with Lithium Hosting, login to your Client Area at https://lithiumhosting.com/billing/clientarea.php Next, you need to manage your domains, go to Domains -> My Domains. You’ll now see a list of your domains, choose the domain you want to manage,…

  • How to access WordPress admin panel

    Overview WordPress administrative panel, which allows management to your WordPress site, can be accessed within the panel via Web > Web Apps. Select the domain where WordPress is installed. Click Detect if necessary. Click on the link under ADMIN PORTAL. If you have forgotten your login or password, click on “Change Admin…

  • Updating from 4.1 to 4.1.1 fails after submitting FTP credentials – returns blank page

    Overview When updating WordPress from 4.1 to 4.1.1, after inputting FTP information, WordPress returns a blank page. Cause WordPress 4.1 is shipped with a bug in its update module that prevents sending version information when looking for an available update through WordPress’ servers. (cf. ticket #31378) Solution WordPress has included, temporarily, a…

  • Installing WordPress

    Overview WordPress is a popular content-publication software that can do everything from run a simple four-page web site to an eCommerce shop. Even our knowledgebase is run with WordPress, a few plugins, and a theme. Installing WordPress One-Click Method Go to Web > Web Apps within the control panel Select the hostname from the…

  • Enabling write-access

    Overview The web server operates in a dual-user mode for enhanced security. In order for a web application to access your filesystem, specific permissions must be granted. Solution Change permissions on necessary files to 717 or 777. For WordPress, wp-content/uploads/ and wp-content/themes/  should be changed recursively to allow media uploads and…

  • Storing FTP credentials for automatic updates

    Overview WordPress periodically deploys updates to secure flaws within its code or provide general enhancements. These updates are rolled out in the form of releases that, as of WordPress 3.7, can occur in the background automatically without requiring user intervention. If permissions prohibit, WordPress cannot perform an automatic update and require…

  • Resetting WordPress password

    Overview On v4.5+ platforms, WordPress may be reset within the control panel. Visit Web > Web Apps Select the hostname, or if WordPress resides in a folder below the hostname, e.g. example.com/wordpress, then click the dropdown indicator > Edit Subdir If the location is not known to contain WordPress, click Detect first…

  • Warning: An unexpected error occurred.

    Overview When attempting to install a plugin or update WordPress, the process will complete successfully with the following message: Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure…