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Uploads are denied with 406, Not Acceptable

Overview

When uploading a particular file it fails with a 406, Not Acceptable error message.

Cause

All inbound file uploads are scanned for viruses before being saved on the server. If a file is found to contain a virus, it is rejected with a 406, Not Acceptable message. File scanning is performed to reduce the threat of hackers.

Workarounds

False positives may exist; however, you are strongly urged to verify the integrity of the file by running it through an anti-virus on your machine or through VirusTotal‘s free, online service. If the file comes back negative, open a ticket in the control panel with the attached specimen for further evaluation.

Updated on July 14, 2019

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